1. We call you back
Usually within the hour during business hours. We ask a few questions about the symptoms, give you an honest read on the likely fault, and agree a time window that suits you.
Book a repair
Book a technician in under 2 minutes
Fill in the form and we'll call you back with a time window, usually within the hour during business hours. Prefer to talk? Call 0860 017 435 or WhatsApp us.
What happens next
From booking to cold again, here's how it goes
No call centre, no waiting days for a slot. You deal with a working technician from the first phone call to the final temperature check.
2. We diagnose on site
A senior technician arrives with a stocked van, tests the unit with proper instruments and pinpoints the real fault, then quotes it in writing before any work starts.
3. We fix and guarantee it
Most repairs are completed in that first visit. We verify the temperature before we leave and back the work with a written workmanship guarantee.
Stock or food at risk right now? Tick the emergency box above, or call 0860 017 435, emergencies jump the queue.